Aftercare & Support

Access Garage Doors

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*FREE No obligations survey and estimates on all new installations. Excludes repairs.

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48+ Years' Experience

Rated Excellent on Trustpilot

FREE, No-Obligation Quotes

All Work Fully Guaranteed

48+ Years' Experience

Rated Excellent on Trustpilot

FREE, No-Obligation Quotes

All Work Fully Guaranteed

48+ Years' Experience

Rated Excellent on Trustpilot

FREE, No-Obligation Quotes

All Work Fully Guaranteed

Aftercare & Support

At Access Garage Doors, we go beyond installation. We understand that choosing the right garage door is a significant decision, and our commitment to you doesn’t end when the door is fitted. We aim to ensure your product remains reliable, functional, and secure for years to come through dedicated aftercare and support services.

Our aftercare services are designed to provide you with ongoing peace of mind. We offer expert guidance and support to ensure your garage door continues to perform at its best. Whether you need maintenance, adjustments, or simply have questions about your product, our team is here to help. We believe that true customer care extends long after installation, which is why we remain committed to your satisfaction and the continued reliability of your garage door.

A Long-Term Partnership

We are not a “fit-and-forget” company. From the moment you enquire with us, through installation and beyond, we are with you every step of the way. Whether you have questions, need servicing, or face unexpected issues, our team is here to help. Give us a call today on 01293 652 480, or email us on crawley@accessgaragedoors.com and a member of our professional team will get back to you as soon as possible.

We are not a “fit-and-forget” company. From the moment you enquire with us, through installation and beyond, we are with you every step of the way. Whether you have questions, need servicing, or face unexpected issues, our team is here to help.

Why Choose Us

We prioritise our customers by offering personalised, reliable support at every stage. From initial consultation to aftercare, we ensure you receive expert advice, quality products, and ongoing assistance, tailored to your unique needs. Our dedication to service extends beyond installation, providing long-term peace of mind with comprehensive warranties and a team that is always on hand to assist with maintenance or any issues that arise.

  • Tailored Advice: We help you choose the right product from the outset, ensuring it meets your specific needs and preferences.
  • Comprehensive Warranties: Our warranties cover both the product and installation, providing complete peace of mind.
  • Ongoing Support: Our team is always available to provide advice, carry out maintenance, or resolve issues.
  • Highly-Trained Staff: All our engineers and installers are experienced professionals dedicated to ensuring quality service.
  • Commitment to Satisfaction: We work hard to ensure you are completely satisfied with your garage door and our service.

Warranties

We stand by the quality of our products and services. All installations include a manufacturer-backed warranty covering defects in materials and workmanship. Full details of your warranty are provided at the time of purchase. Should you encounter any issues, our team will guide you through the claims process.

Ongoing Maintenance and Servicing

Regular maintenance is key to ensuring the longevity and reliability of your garage door. We offer:

  • Scheduled Servicing Plans: Tailored options to suit your door type and usage.
  • Inspection and Adjustment: Our engineers will check for wear and tear, test all mechanisms, and make necessary adjustments.
  • Repairs: From minor fixes to more extensive repairs, our team will resolve any issues efficiently.

Highly Trained Professionals

  • Our team consists of experienced engineers and installers with in-depth knowledge of all garage door systems. They are fully equipped to handle installation, maintenance, and repairs to the highest standard.

Customer Satisfaction at the Core

  • We value our customers and strive to provide the highest level of service. If you have concerns or need assistance, our dedicated support team will work with you to resolve any issues promptly and efficiently.

Contact Us

Have a question or need support? Get in touch with us:

We’re here to help with all your aftercare and support needs.

Contact Section Form with Submit

*Free, no-obligation home surveys and estimates. Only applies to new garage door installations, not repairs.

Get in Touch

Reach Out to Access Garage Doors Today

Interested in enhancing your home’s security and kerb appeal with a new garage door? Whether you’re looking for more information on a specific product or service, need impartial expert advice, or are ready to schedule your free home survey, we’re here to help. Simply fill in your details using our user-friendly contact form, email us directly at info@accessgaragedoors.com, or give us a call at 0800 716 569.

Our experienced surveyors will visit your property, assess your needs, and provide expert guidance on selecting the perfect garage door for your requirements. From initial enquiry to installation, our dedicated customer service team is committed to ensuring a seamless, hassle-free experience.

Contact Section Form with Submit

*Free, no-obligation home surveys and estimates. Only applies to new garage door installations, not repairs.

What Our Clients Say

Fantastic from start to finish
New roller garage door installed, from my initial enquiry, to survey and throughout the order process everyone I dealt with was polite and friendly and kept me informed every step of the way. The fitter was great completed the installation quickly, tided up and took all the old stuff away! Would give 6 stars if it was possible! Will definitely recommend Access Garage Doors to friends and family

John

Date of experience: 17 December 2024

Highly recommended
We purchased a Hormann fire door to replace an existing door. Excellent service from order to installation. The two fitters, Dave & John, were very professional, clean and tidy, going beyond the job to try to resolve an issue we were having with our Hormann rollmatic garage door. Highly recommended and we would definitely use Access Garage Doors again should the need arise.

Krista S

Date of experience: 28 November 2024

Wow! Looks so smart
From initial contact to final fitting Access Garage Doors gave a friendly & professional service. The Surveyor was polite & friendly, explained the products & service well, without being at all pushy. The sales & payments process was straightforward, with good updates on the progression of our order. We are extremely pleased with the fitting & final appearance of this lovely, easy to use remote controlled roller door. Would highly recommend.

Charles

Date of experience: 05 March 2024

Excellent service throughout
Excellent service from start to finish. The fitter, Joe, explained all he was going to do, step by step, and did the job efficiently and with no fuss. I subsequently required a minor amendment to the work and there was no issue at all. The company were happy to return and oblige.

John Sanderson

Date of experience: 06 February 2024

Frequently Asked Questions

What does my warranty cover?

Your warranty covers manufacturing defects and issues arising from installation. Specific terms depend on the product and will be detailed in your warranty documentation.

How often should I service my garage door?

We recommend servicing your garage door annually to ensure its performance and safety.

What should I do if my garage door stops working?

Contact our support team immediately. We’ll guide you through basic troubleshooting and, if necessary, schedule a repair visit.

Can I upgrade my manual garage door to an electric system?

Yes, we offer retrofitting services for most types of garage doors. Contact us for a consultation.

What areas do you cover for aftercare services?

We provide aftercare and support services across all locations served by Access Garage Doors.

Our Showrooms

New Malden

320 West Barnes Lane
Motspur Park
New Malden
Surrey KT3 6NB

  • Monday – Thursday
    7:30 – 17:00
  • Friday
    7:30 – 16:00
  • Saturday
    9:00 – 12:30

Croydon

416 Brighton Road
South Croydon
Surrey
CR2 6AN

  • Monday – Thursday
    7:30 – 17:00
  • Friday
    7:30 – 16:00
  • Saturday
    9:00 – 12:30

Sidcup

9 Elm Parade
Main Road
Sidcup
Kent
DA14 6NF

  • Monday – Thursday
    7:30 – 17:00
  • Friday
    7:30 – 16:00
  • Saturday
    9:00 – 12:30

Watford

Unit 26 Orbital 25 Business Park
Dwight Road
Watford
Hertfordshire
WD18 9DA

  • Monday – Thursday
    7:30 – 17:00
  • Friday
    7:30 – 16:00
  • Saturday
    9:00 – 12:30

Upminster

Unit 1 Upminster Trading Park
Warley Street
Upminster
Essex
RM14 3PJ

  • Monday – Thursday
    7:30 – 17:00
  • Friday
    7:30 – 16:00
  • Saturday
    9:00 – 12:30